Due to a large amount of spam email sent to our general mailbox we have switched to this contact form. We know it’s annoying but please be assured your email will be read and dealt with accordingly.



AUSTRALIA – RHYTHM SPORTS

Phone: 02 64 522303
Email: snowboard@rhythm.net.au
www.rhythm.net.au

AUSTRIA – EUROHOOKS DISTRIBUTION

Phone:
Email: phil@eurohooks.net
www.eurohooks.net

CANADA – WICK WINDER DISTRIBUTION

Phone: 604-276-9425
Email: info@wickwinder.com
www.wickwinder.com

CZECH REPUBLIC – PRESPORT DIST

Phone:
Email: presport@presport.sk
www.cornerboardshop.sk/

CHINA – ANOTHER DISTRIBUTION

Phone: 86-769-88998610
Email:jenny@anotherdist.com
www.anotherdist.com

GERMANY – MIGHTY DISTRIBUTION

Phone: 49.611.4118021
Email:msprunkel@mightydistribution.com
www.mightydistribution.com

ISRAEL – RESHET DISTRIBUTION

Phone:
Email:

ITALY – IRN-SUPERIOR DISTRIBUTION

Phone: 0039(0)473/222 470
Email: fhoeller@frescodist.com
www.frescodist.com/

JAPAN – MANEUVERLINE

Phone: 81-3-5245-3113
Email: info@maneuverline.co.jp

http://www.maneuverline.co.jp/

KOREA – A.Bound Distribution

Phone: 82 2-3442-1014
Email: sonyakim@abounddist.com
www.abounddist.com

NEW ZEALAND – ACTION SPORTS

Phone: +64 9 359 9021
Email: info@action-sports.co.nz

NETHERLANDS/BELGIUM – STAIRSS DISTRIBUTION

Phone: 31 356031084
Email: info@stairss.nl

http://www.stairss.nl/

POLAND – PROSNOW S.C.

Phone: +48604590192
Email: stepchild@prosnow.pl
www.stepchildsnowboards.pl

SLOVAKIA, – PRESPORT DIST

Phone:
Email: presport@presport.sk
www.cornerboardshop.sk/

SWITZERLAND – ROOTS DISTRIBUTION

Phone: 41 34 424 06 17
Email: info@roots-distribution.ch
www.roots-distribution.ch

UK – MDE

Phone: +44 (0)166-212-4208
Email: info@mde-dist.com
www.mde-dist.com

All 2013/2014 StepChild Snowboards are covered by our:

Two-Year Manufacturers Warranty

StepChild Snowboards warrants all products sold to be free of manufactures defects in material or workmanship for a period of two (2) years from the date of purchase unless otherwise specified on the product (Check Street Recession 11/12). If a product is found to be defective by StepChilds nerd squad, StepChild is responsible for either to repair or replacement of the defective product. StepChild will not be responsible for any costs, losses, damages and bar tabs incurred as a result of loss or use of product.

For Warranty your first point of contact is the retailer you purchased the snowboard from or your nearest dealer (please refer to shop locater). Our dealers are well educated and will advise on your next move. The Dealer will work with our warranty dept to ensure your board makes it back to StepChild HQ for further inspection.

If you purchased your board from an online dealer who is not setup to deal with warranty boards or if you have questions about the damage on your board, please use our contact page to send details of your warranty claim and photos.

Each warranty is subjected to the following notes below

1. Warranty applies only to StepChild products purchased from Authorized StepChild Snowboard Dealers and is valid for the original purchaser only – no re-sales, hand me downs, close out deals, craigslist or ebay are covered.

2. StepChild assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable and are done at cost of customer.

3. Excluded from coverage under the StepChild warranty programme are the following:

3.1. Damage caused by misuse, abuse or neglect.
3.2. Damage caused by improper mounting or adjustment of the bindings.
3.3. Damage caused from chairlift breakage.
3.4. Normal wear and tear.
3.5. Damage caused by anything other than defects in material or workmanship.
3.6. Damage caused by improper storage
3.7. Damage caused by Rocks and or any other impact related damage/hitting rails/trees.. etc

4. Repaired or replaced products are covered for the remainder of the original warranty only.

5. For replacement we will try our best to find you the correct, like for like board, however be aware that StepChild usually sells out and we may have to offer an alternative.

6. All warranty claims must be accompanied by the original purchase receipt from an Authorized StepChild Dealer. Invoice or charge receipt must clearly identify the dealer.

Many thanks and take care of your wood!

The StepChild Team

For USA sticker requests please send a stamped, self-addressed-envelope to our North American HQ at:

Stickers Please!
StepChild Snowboards
1855 Pipeline Road
Blaine, WA 98230
USA

Be patient, our sticker mailings are done sporadically when we can get to them.

For shreds outside the US looking to represent, please visit the International Dealers page for the distributor closest to you and send them an email.

Contact Info

Address: 1855 Pipeline Road, Blaine, WA, 98230 USA, V6X 1Z7
open